Wacom CTH-690 (Intuos 3d) cannot connect over wireless

bitinn

I have a brand new Intuos 3D tablet that I haven't used much, and recently I got a wireless kit and tried to make it work over wireless, with macOS High Sierra 10.13.4

  • It worked for a few times, all keys and pen functioned properly.
  • However, it stopped working early this week, I haven't been able to get it to connect since.
  • The tablet search for usb receiver for 4 seconds as documented, then went back into sleep mode as none are found.
  • I have went through all the usual troubleshooting, like recharging battery, clean install latest driver etc., but Wacom driver just refuse to recognize Intuos 3D, and vice versa.
  • But, wired usb connection still works, so I know the tablet itself is fine.
  • There are no more info other than the cold "No Tablets Were Found" / "No device connected" status.
  • CTH-690 is supported by latest wacom driver, and I have tried clean install latest driver (6.3.30-2) and the previous stable (6.3.29-6), no luck at all.
  • The wireless usb receiver/kit is factory-paired, so there is no pairing issue here.

I desperately need some way to troubleshoot this, command line or otherwise, help much appreciated!

reference:

bitinn

So I have given Wacom Support a call and guess what, they DID know about this, and the solution is something I couldn't believe:

Just pull out the usb receiver from the Macbook's port slightly.

This is the first solution the tech support offered and it worked.

Turns out the wireless kit is ever-so-slightly incompatible with the usb port Macbook Pro uses, pushing the receiver completely into the usb port caused this issue (where the usb receiver isn't detected by macOS).

So there, I learned something new today.

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