I have Windows 7 (64bit) and since a few windows updates the following error occurs: When I try to copy a file from one directory to another with the explorer, windows tells me that the explorer hast stopped working. After a few seconds the explorer restarts and works fine until I try to copy something again. Most other operations of the explorer work (e.g. delete, rename, new, open with etc.). None of the solutions I found on the internet work, so any idea to fix it is appreciated. Thanks in advance.
More information:
Specs: Windows 7 Home Premium SP1 64bit (Version 6.1.7601 Service Pack 1 Build 7601), i5 cpu, 8gb ram, 1,36 TB HDD (ST31500341AS), usb keyboard, 2x usb mouse (cable+wireless), GeForce GTS 240 gpu (ask if you need more)
Antivirus: Norton Security
What I tried: Disabled shell extensions, disabled all third party services, registry cleanup, checked harddrive for damaged sectors, defragmentized harddrive, virus scan, ad/malware scan, system file scan
Looking at the crashdump with Windbg.exe (which is part of the Debugging Tool for windows/Windows SDK) shows that psdprotect.dll from EgisTec MyWinLocker 3 causes the crash:
0:048> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
DUMP_CLASS: 2
DUMP_QUALIFIER: 400
CONTEXT: (.ecxr)
rax=0000000080004005 rbx=0000000009f269f8 rcx=0000000000000000
rdx=0000026500560124 rsi=0000000000000048 rdi=0000000000000000
rip=00000000100012db rsp=000000000c6eeb80 rbp=0000000009cbb628
r8=0000000009d0a250 r9=0000000000000002 r10=0000000000000000
r11=0000026400500123 r12=00000000ffffffff r13=0000000003c02220
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
psdprotect+0x12db:
00000000`100012db 488b01 mov rax,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
FAULTING_IP:
psdprotect+12db
00000000`100012db 488b01 mov rax,qword ptr [rcx]
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000000100012db (psdprotect+0x00000000000012db)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
DEFAULT_BUCKET_ID: NULL_POINTER_READ
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_CODE_STR: c0000005
WATSON_BKT_MODVER: 3.1.72.0
MODULE_VER_PRODUCT: MyWinLocker
APP: explorer.exe
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
THREAD_ATTRIBUTES:
OS_LOCALE: DEU
PROBLEM_CLASSES:
NULL_POINTER_READ
Tid [0x1ea0]
Frame [0x00]: psdprotect
STACK_TEXT:
00 ntdll!NtWaitForMultipleObjects
01 KERNELBASE!WaitForMultipleObjectsEx
02 kernel32!WaitForMultipleObjectsExImplementation
03 kernel32!WerpReportFaultInternal
04 kernel32!WerpReportFault
05 kernel32!BasepReportFault
06 kernel32!UnhandledExceptionFilter
07 ntdll! ?? ::FNODOBFM::`string'
08 ntdll!_C_specific_handler
09 ntdll!RtlpExecuteHandlerForException
0a ntdll!RtlDispatchException
0b ntdll!KiUserExceptionDispatch
0c psdprotect
0d psdprotect
0e shell32!CFSDropTargetHelper::_MoveCopyHIDA
0f shell32!CFSDropTargetHelper::_Drop
10 shell32!CFSDropTargetHelper::s_DoDropThreadProc
11 shlwapi!WrapperThreadProc
12 kernel32!BaseThreadInitThunk
13 ntdll!RtlUserThreadStart
00000000`10000000 00000000`10026000 psdprotect (export symbols) psdprotect.dll
Loaded symbol image file: psdprotect.dll
Image path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Image name: psdprotect.dll
Browse all global symbols functions data
Timestamp: Thu Aug 06 19:13:12 2009 (4A7B0F28)
CheckSum: 00029240
ImageSize: 00026000
File version: 3.1.72.0
Product version: 3.1.72.0
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04e4
CompanyName: Egis Technology Inc.
ProductName: MyWinLocker
InternalName: PSDProtect.dll
OriginalFilename: PSDProtect.dll
ProductVersion: 3.1.72.0
FileVersion: 3.1.72.0
FileDescription: PSD DragDrop Protection
LegalCopyright: Copyright (C)2008 Egis Technology Inc. All rights reserved.
Update or remove the program.
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