I got a new HP Pavilion 13 x360 and I'm having issues with wireless. I've poked around here and ubuntu forums, but no existing solution for my problem seems to exist. I've installed Ubuntu MATE dual boot with Win10 and the wifi does not work (ethernet does tho and I'm connected to that). Here's the diagnostic commands I've used lsmod
kimberlee@Red-October:~$ lsmod
Module Size Used by
rfcomm 69632 12
bnep 20480 2
nls_iso8859_1 16384 1
snd_hda_codec_hdmi 53248 1
snd_hda_codec_realtek 86016 1
snd_hda_codec_generic 69632 1 snd_hda_codec_realtek
uvcvideo 90112 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
videobuf2_core 49152 1 uvcvideo
hid_sensor_rotation 16384 0
hid_sensor_incl_3d 16384 0
hid_sensor_gyro_3d 16384 0
hid_sensor_accel_3d 16384 0
v4l2_common 16384 1 videobuf2_core
hid_sensor_magn_3d 16384 0
hid_sensor_trigger 16384 10 hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
industrialio_triggered_buffer 16384 5 hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
kfifo_buf 16384 1 industrialio_triggered_buffer
industrialio 57344 8 hid_sensor_trigger,hid_sensor_gyro_3d,industrialio_triggered_buffer,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,kfifo_buf,hid_sensor_magn_3d
hid_multitouch 20480 0
hid_sensor_iio_common 16384 5 hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
btusb 40960 0
videodev 159744 3 uvcvideo,v4l2_common,videobuf2_core
bluetooth 491520 22 bnep,btusb,rfcomm
media 24576 2 uvcvideo,videodev
hid_sensor_hub 20480 7 hid_sensor_trigger,hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d,hid_sensor_iio_common
usbhid 53248 0
snd_hda_intel 36864 6 snd_hda_codec_hdmi
snd_hda_controller 32768 1 snd_hda_intel
snd_hda_codec 143360 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
hp_wmi 16384 0
snd_hwdep 20480 1 snd_hda_codec
acer_wmi 20480 0
sparse_keymap 16384 2 acer_wmi,hp_wmi
snd_pcm 106496 5 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
x86_pkg_temp_thermal 16384 0
coretemp 16384 0
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
kvm 483328 0
snd_rawmidi 32768 1 snd_seq_midi
crct10dif_pclmul 16384 0
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
aesni_intel 172032 1
snd_seq 69632 2 snd_seq_midi_event,snd_seq_midi
aes_x86_64 20480 1 aesni_intel
lrw 16384 1 aesni_intel
gf128mul 16384 1 lrw
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
glue_helper 16384 1 aesni_intel
snd_timer 32768 2 snd_pcm,snd_seq
ablk_helper 16384 1 aesni_intel
cryptd 20480 3 ghash_clmulni_intel,aesni_intel,ablk_helper
snd 90112 20 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel,snd_seq_device
iwlwifi 196608 0
joydev 20480 0
i915_bpo 1146880 3
serio_raw 16384 0
cfg80211 540672 1 iwlwifi
soundcore 16384 2 snd,snd_hda_codec
intel_ips 20480 1 i915_bpo
drm_kms_helper 131072 1 i915_bpo
shpchp 40960 0
drm 348160 4 i915_bpo,drm_kms_helper
i2c_hid 20480 0
i2c_algo_bit 16384 1 i915_bpo
hid 110592 4 i2c_hid,hid_multitouch,hid_sensor_hub,usbhid
wmi 20480 2 acer_wmi,hp_wmi
int3403_thermal 16384 0
soc_button_array 16384 0
video 20480 2 i915_bpo,acer_wmi
int3402_thermal 16384 0
hp_accel 28672 0
int3400_thermal 16384 0
lis3lv02d 20480 1 hp_accel
acpi_thermal_rel 16384 1 int3400_thermal
input_polldev 16384 1 lis3lv02d
hp_wireless 16384 0
mac_hid 16384 0
acpi_pad 20480 0
parport_pc 32768 0
ppdev 20480 0
lp 20480 0
parport 45056 3 lp,ppdev,parport_pc
autofs4 40960 2
psmouse 118784 0
r8169 81920 0
ahci 36864 3
mii 16384 1 r8169
libahci 32768 1 ahci
and rfkill list all
kimberlee@Red-October:~$ rfkill list all
0: acer-wireless: Wireless LAN
Soft blocked: yes
Hard blocked: no
1: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
and sudo lshw -C network
kimberlee@Red-October:~$ sudo lshw -C network
[sudo] password for kimberlee:
*-network UNCLAIMED
description: Network controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
version: 81
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress cap_list
configuration: latency=0
resources: memory:a1500000-a1501fff
*-network
description: Ethernet interface
product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: eth0
version: 0a
serial: dc:4a:3e:a6:28:75
size: 100Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl8107e-2_0.0.2 02/26/15 ip=10.248.225.93 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
resources: irq:128 ioport:3000(size=256) memory:a1404000-a1404fff memory:a1400000-a1403fff
kimberlee@Red-October:~$
I also tried sudo rfkill unblock 0 and sudo rfkill unblock wifi with no output
the odd thing is that all other posts have *-network DISABLED from lshw where as I get *-network UNCLAIMED
thanks in advance
EDIT: commands uname -r
kimberlee@Red-October:~$ uname -r
3.19.0-32-generic
and lspci -nn | grep 0280
kimberlee@Red-October:~$ lspci -nn | grep 0280
02:00.0 Network controller [0280]: Intel Corporation Device [8086:3165] (rev 81)
kimberlee@Red-October:~$
and lspci -nnk | grep 0280
kimberlee@Red-October:~$ lspci -nnk | grep 0280
02:00.0 Network controller [0280]: Intel Corporation Device [8086:3165] (rev 81)
and modinfo iwlwifi | grep 3165
kimberlee@Red-October:~$ modinfo iwlwifi | grep 3165
firmware: iwlwifi-3165-10.ucode
alias: pci:v00008086d00003165sv*sd00004510bc*sc*i*
alias: pci:v00008086d00003165sv*sd00004410bc*sc*i*
alias: pci:v00008086d00003165sv*sd00004210bc*sc*i*
alias: pci:v00008086d00003165sv*sd00004110bc*sc*i*
alias: pci:v00008086d00003165sv*sd00004012bc*sc*i*
alias: pci:v00008086d00003165sv*sd00004010bc*sc*i*
and lspci -nnk | grep 0280 -A2
kimberlee@Red-October:~$ lspci -nnk | grep 0280 -A2
02:00.0 Network controller [0280]: Intel Corporation Device [8086:3165] (rev 81)
Subsystem: Intel Corporation Device [8086:4010]
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 0a)
Follow up to answer from chili555 here's dmesg | grep iwl kimberlee@Red-October:~$ dmesg | grep iwl
[ 1.867282] iwlwifi 0000:02:00.0: Unsupported splx structure
[ 1.881662] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-3165-12.ucode failed with error -2
[ 1.881677] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-3165-11.ucode failed with error -2
[ 1.881692] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-3165-10.ucode failed with error -2
[ 1.881694] iwlwifi 0000:02:00.0: request for firmware file 'iwlwifi-3165-10.ucode' failed.
[ 1.882090] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-3165-9.ucode failed with error -2
[ 1.882093] iwlwifi 0000:02:00.0: request for firmware file 'iwlwifi-3165-9.ucode' failed.
[ 1.882095] iwlwifi 0000:02:00.0: no suitable firmware found!
Almost there :-) here's dmesg | grep iwl
kimberlee@Red-October:~$ dmesg | grep iwl
[ 1.997990] iwlwifi 0000:02:00.0: Unsupported splx structure
[ 2.035497] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0 op_mode iwlmvm
[ 2.120757] iwlwifi 0000:02:00.0: Detected Intel(R) Dual Band Wireless AC 3165, REV=0x210
[ 2.121446] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 2.122164] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 2.194345] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 14.011836] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 14.012283] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 103.080577] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 103.081127] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
and rfkill list all
kimberlee@Red-October:~$ rfkill list all
0: acer-wireless: Wireless LAN
Soft blocked: yes
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
kimberlee@Red-October:~$
Your device (and its subsystem) are covered by the driver iwlwifi. Let's load it and see if your wireless comes to life:
sudo modprobe iwlwifi
If that brings up your wireless, let's get the system to load it automatically on boot:
sudo -i
echo iwlwifi >> /etc/modules
exit
If it doesn't help, post any errors seen at the terminal and check the log:
dmesg | grep iwl
It appears that you lack the needed firmware. Please download this file to your desktop: https://wireless.wiki.kernel.org/_media/en/users/drivers/iwlwifi-7265-ucode-25.17.12.0.tgz Right-click it and select 'Extract Here.'
Now, back to the terminal:
cd ~/Desktop/iwlwifi-7265-ucode-25.17.12.0
sudo cp iwlwifi-7265D-12.ucode /lib/firmware/iwlwifi-3165-9.ucode
sudo cp iwlwifi-7265-12.ucode /lib/firmware/iwlwifi-3165-12.ucode
Reboot and let us hear the result. If the wireless is not working, again post:
dmesg | grep iwl
It appears that both acer-wmi and hp-wmi are loaded. Let's blacklist acer-wmi. First, if not already done, unload it:
sudo -i
modprobe -r acer-wmi
echo "blacklist acer-wmi" >> /etc/modprobe.d/blacklist.conf
exit
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