I'm using asterisk 1.4
when my agent talks with customer , we need a option of putting their call in a IVR in which agent and customer can listen those ivr menu at a same time , eventually customer should send some DTMF for IVR menus
Could any one pls tell me in what way we can achieve this
Consider dropping both calling and called parties (customer & agent, respective to how you're operating) into a conference call, and then!
...Go and originate another call (with AMI or a call file) that's operating from a new context/extension/proirity and also drop this originated call into the conference.
I haven't tested this with DTMF input into a call prompt -- But, I have played automated messages to both calling and called party in a conference using this technique.
The caveat may be that both calling and called parties will have control of the prompt. Which may or not be relevant to your use case.
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